**If ordered by 2PM EST.  We are generally able to ship it out the same day,  Monday to Friday, otherwise we will ship the next day.** Free Standard Shipping**Average Delivery time from the date it departs our warehouse is 3 to days at your door.***

ALL TRACKING NUMBERS ARE UPDATED DAILY BETWEEN 7:00 and 8:30 PM EST  

We wait for courrier services to pick up and scan the packages before we email you the details. 

**11.99 FLAT RATE STANDARD SHIPPING ON ORDERS LESS THAN $100**

***ALL CUSTOM CUES OF THE MONTH / OR CUSTOM CUES / OR VIKING CUES WITH ENGRAVINGS ARE FINAL SALES***

PLEASE TAKE THE TIME TO READ THE CONDITIONS, WE TREAT EVERY SINGLE CUSTOMER EQUALLY IN REGARDS TO THESE RULES.

Order Confirmation:

Once you have made your purchase on our online store, we will send you an email with a confirmation stating that we received your order.  At that point we will pre-authorize your credit card (reserving the dollar amount) for the purchase.  When the payment clears (which can take up to 1 Hour), you're order will be finalized and your item will be shipped to your mailing address.  If any issues occur with the payment, you will be contacted.

In the event that an item is back ordered or unavailable, we will void (CANCEL) the pre-authorization and reach out to you via e-mail (electronic mail).

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 24 Hours from the date of your order (Our record is same day shipping when everything goes well).  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@absolutecues.com

Shipping:

Free Standard Shipping within  the lower 48 states on all Pool Cues.  $100 Minimum Order.

Hawaii & Alaska will have a flat rate shipping charge of $35 USD.  

Canada:  At the moment, there are no shipments / sales for Canada. If you live close to the border, maybe make arrangements for the shipment across the border so you can pick it up.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  Most couriers are able to record damaged packages in their delivery pad prior to getting your signature, this will be proof of "Damaged Delivery".  If your item(s) do arrive damaged, please send photos to sales@absolutecues.com and we will process an insurance claim on your behalf and take care of you along the entire process.

Defect/Damage Claims

All claims must be presented within 7 days of receipt of shipment. Products must be new and unused. Any signs of usage and alterations will not be accepted.

Claims will not be considered or accepted after the 7 day period.  

IF PACKAGE is really damaged upon delivery, REFUSE the shipment and make sure the courier specifies in his portable unit that it is damaged.  Do not let them take advantage of you, it is your right. It will be easier for us to deal with the situation if you refuse the shipment due to damaged packaging.  Why?  Because it leaves our facility in excellent condition, so if any packages are damaged, that means it was not handled properly by the transportation company.

Returns:

*BUYERS are responsible for the cost of returns*

Un-chalked cues may be returned or exchanged for up to 30 days from the invoice date. Every returned cue will be examined by the manufacture prior to any refund, this is a common practice in this industry.  We must respect the demands of our manufacturers.

In other words... No hiding details, this is exactly how we deal with it.

- Your cue arrives, you accept the shipment, pull it out of the package and roll it on your table, it's warped or there is an obvious defect...  What do you do? (All within 7 days)

• Email us right away.. Don't chalk the cue, if it is honestly warped (100% perfection is hard to achieve) We will prepare a return label, and you will have to send the entire cue back to us for inspection.  If it is warped or defected, we will simply send you another one.  That's it... You DO NOT pay for the shipping. 

Any Valhalla or 2017 Viking cue returned after 30 days of invoice is subject to a 15% restocking fee.  

No custom or engraved cues can be returned. (Final Sale)

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order. 

• Ok here's the situation... Exactly the way we deal with it.  You make a purchase, and for some reason you change your mind... Ok, it happens, that's life, but we have to abide by some rules, or else, honestly, we will loose money, and as much as we love customer satisfaction, well, we have to run a business too, so were sorry in advance if the policies are not always 100% in your favor.

1. If the item did not ship... Fine, cancel order, get your money back end of story.
2. If the item did ship... I'm sorry, but you will have to cover the cost of shipping + $20 admin fees (we get charged for restocking) this is nothing new.  The rest will be reimbursed to you.

We try to do everything as simple as possible for our clients, but you have to understand that sometimes, we need to enforce these rules so that we're not taken advantage of.

IN THE EVENT OF FULFILLING A  PRICE MATCH  ALL EXISTING PROMOTIONS, DISCOUNTS AND GIFTS WILL NOT BE APPLICABLE.

In the retail industry, we understand what is important for our buyers.  Yes, customer service, yes, product availability, yes, variety... However with all the online competition and various places to buy products today, loosing time shopping for the LOWEST PRICE can be a pet peeve.  We get it...  Let us worry about it...  

At least once a week, someone on our team goes from store to store and verifies prices of the competition just like the traditional brick and mortar stores do.  If a price is lower else where, we will adjust accordingly.

So to be extra clear, a price match guarantee applies to the tag price.

Ex: A cue is listed at 199.99

The next Day it is listed at 189.99 - This Qualifies for the price match.

Now, in the event that Human Error occurs, and it will happen, if you find another online store that offers a lower price then us within 30 days of your purchase date or even prior to purchase please let us know.  

We want you to feel confident that you are getting the absolute best price for the Pool Cue or any Billiards equipment you are ordering.  If you find that our own website has a lower price for the same item you have ordered within one month of your purchase date we will refund the difference as well.

To request your partial refund e-mail us a link to the same product on our website, and our competitors website within 30 days from the date of your order and we will process the credit the same way that the original payment was made for the purchase transaction.  

Limitations are as follows in order to qualify for a Price Adjustment:

• In order to request a price match, we require that you purchase your product from our store first.  Make the purchase, then immediately there after, send us an email and also include a message in the special notes section at check out.  We do not want you to miss the opportunity to save money. 
• DAILY or WEEKLY or Any type of ONGOING PROMO Codes do not apply.
• Promotions such as rebates and buy one, get one free offers are not eligible
• When a item is out of stock, it will not qualify for a price adjustment.  Remember if one seller does not have it, the chance of another seller having it null and will not qualify. 
• This does not qualify to stores that also have a Brick and Mortar location.  
• The website can not be a bulk or auction website (eBay, overstock, Amazon, etc..)
• Just as we are an  Authorized Retailer of the products we sell, the competition MUST be an Authorized retailer also.
• The Price Match Guarantee includes the item price, it excludes sales tax and shipping charges
• The products Must be identical and IN STOCK and the price MUST be visible on the webstore. 

*30 day sales guarantee applies to products in new, unused condition only. All items must be returned unused and unchalked to receive a full 100% Money Back Minus The Shipping Charges Guarantee.  Always keep your original packaging for the first 30 days.