**If ordered by 2PM EST. We are generally able to ship it out the same day, Monday to Friday, otherwise we will ship the next day.** Free Standard Shipping**Average Delivery time from the date it departs our warehouse is 3 to days at your door.***
ALL TRACKING NUMBERS ARE UPDATED DAILY BETWEEN 7:00 and 8:30 PM EST
We wait for courrier services to pick up and scan the packages before we email you the details.
**11.99 FLAT RATE STANDARD SHIPPING ON ORDERS LESS THAN $100**
***ALL CUSTOM CUES OF THE MONTH / OR CUSTOM CUES / OR VIKING CUES WITH ENGRAVINGS ARE FINAL SALES***
PLEASE TAKE THE TIME TO READ THE CONDITIONS, WE TREAT EVERY SINGLE CUSTOMER EQUALLY IN REGARDS TO THESE RULES.
Once you have made your purchase on our online store, we will send you an email with a confirmation stating that we received your order. At that point we will pre-authorize your credit card (reserving the dollar amount) for the purchase. When the payment clears (which can take up to 1 Hour), you're order will be finalized and your item will be shipped to your mailing address. If any issues occur with the payment, you will be contacted.
In the event that an item is back ordered or unavailable, we will void (CANCEL) the pre-authorization and reach out to you via e-mail (electronic mail).
If your order is in stock and we process the charges to your credit card, it will ship within 24 Hours from the date of your order (Our record is same day shipping when everything goes well). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Free Standard Shipping within the lower 48 states on all Pool Cues. $100 Minimum Order.
Hawaii & Alaska will have a flat rate shipping charge of $35 USD.
Canada: At the moment, there are no shipments / sales for Canada.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Most couriers are able to record damaged packages in their delivery pad prior to getting your signature, this will be proof of "Damaged Delivery". If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf and take care of you along the entire process.
All claims must be presented within 7 days of receipt of shipment. Products must be new and unused. Any signs of usage and alterations will not be accepted.
Claims will not be considered or accepted after the 7 day period.
IF PACKAGE is really damaged upon delivery, REFUSE the shipment and make sure the courier specifies in his portable unit that it is damaged. Do not let them take advantage of you, it is your right. It will be easier for us to deal with the situation if you refuse the shipment due to damaged packaging. Why? Because it leaves our facility in excellent condition, so if any packages are damaged, that means it was not handled properly by the transportation company.
*BUYERS are responsible for the cost of returns*
Un-chalked cues may be returned or exchanged for up to 30 days from the invoice date. Every returned cue will be examined by the manufacture prior to any refund, this is a common practice in this industry. We must respect the demands of our manufacturers.
In other words... No hiding details, this is exactly how we deal with it.
- Your cue arrives, you accept the shipment, pull it out of the package and roll it on your table, it's warped or there is an obvious defect... What do you do? (All within 7 days)
If after inspection, there is NOTHING wrong with it. Here's what will happen. We will email or call you... "Hello sir/madame, after inspecting the cue, we have determined that there is nothing wrong... Do you still want the cue?" If you answer Yes... We send it back, you PAY the Shipping (We already sent it free once and picked it up for the return, I can not send it free again) If you say no... I don't want it... That is equivalent to cancelling your order... That's fine, were human, we have change of heart. We are shoppers too and these things happen. Here's exactly what will happen. You will be charged the Return Shipping Fee + $15 Admin fee, the rest will be reimbursed to you the same way you made the purchase. That's it. That's how we deal with it. Open Book!
- Email us right away.. Don't chalk the cue, if it is honestly warped (100% perfection is hard to achieve) We will prepare a return label, and you will have to send the entire cue back to us for inspection. If it is warped or defected, we will simply send you another one. That's it... You DO NOT pay for the shipping.
Any Valhalla or 2017 Viking cue returned after 30 days of invoice is subject to a 15% restocking fee.
No custom or engraved cues can be returned. (Final Sale)
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.
- Ok here's the situation... Exactly the way we deal with it. You make a purchase, and for some reason you change your mind... Ok, it happens, that's life, but we have to abide by some rules, or else, honestly, we will loose money, and as much as we love customer satisfaction, well, we have to run a business too, so were sorry in advance if the policies are not always 100% in your favor.
- If the item did not ship... Fine, cancel order, get your money back end of story.
- If the item did ship... I'm sorry, but you will have to cover the cost of shipping + $20 admin fees (we get charged for restocking) this is nothing new. The rest will be reimbursed to you.
We try to do everything as simple as possible for our clients, but you have to understand that sometimes, we need to enforce these rules so that we're not taken advantage of.